At ViralProducts.net, we strive to ensure customer satisfaction by delivering high-quality products. However, if you are not satisfied with your purchase, our Refund and Returns Policy outlines the conditions and process for returns and refunds.
1. Eligibility for Returns
To be eligible for a return:
- You must initiate the return request within 3 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- You must provide a video recording made while unboxing your parcel to validate your claim. This video should clearly show the condition of the package and its contents at the time of opening.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or mishandling.
- Products without a valid unboxing video.
- Items purchased during clearance sales or marked as “non-returnable.”
3. How to Initiate a Return
- Record an Unboxing Video: Ensure the video captures the package being opened, along with any visible damages or incorrect items.
- Contact Us: Email us at INFO@viralproducts.net or call us within 3 days of delivery.
- Provide Details: Share your order number, the unboxing video, and a brief description of the issue.
- Ship the Product: Once your return request is approved, send the product to the shipping address provided on the original package.
4. Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:
- Refunds will be issued to the original payment method within 7–10 business days.
- For Cash on Delivery (COD) orders, refunds will be provided as a bank transfer or store credit.
5. Shipping Costs for Returns
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
- Shipping charges for the original order are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Record a detailed video of the issue.
- Contact us within 24 hours of receiving the product.
- We will arrange for a replacement or refund at no additional cost after verifying your claim.
7. Contact Us
For any questions or assistance, feel free to reach out:
- Email: INFO@viralproducts.net
- Phone: SAME AS IN MENU
- Working Hours: MON-SAT, 24/7
Note: ViralProducts.net reserves the right to reject returns or refunds if the above conditions are not met.
Thank you for shopping with us! Your satisfaction is our priority.
